Privacy Policy

Last Updated: November 2025

WorkWell Centers of Louisiana

WorkWell Centers of Louisiana (“WorkWell,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of all visitors, clients, and users of our website, services, pop-up centers, and communication platforms. This Privacy Policy explains what information we collect, how we use it, how it is protected, and what rights you have regarding your personal data.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in various ways depending on how you interact with WorkWell Centers of Louisiana.

A. Information You Provide Directly

This includes, but is not limited to:

• Name
• Email address
• Phone number
• Mailing address (if provided)
• Information submitted via contact forms, newsletter forms, intake forms, or service request forms
• Information provided during pop-up events or consultations

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the site
• Cookies and similar tracking technologies

We use this information for analytics, website functionality, and security purposes.

C. Information Collected Through Services

If you engage with our community support, navigation assistance, or human-services contracting division, we may collect:

• Demographic information voluntarily provided
• Case or service-related details necessary for assistance
• Consent forms or participation records

No medical diagnoses, treatment information, or protected health information (“PHI”) are collected unless explicitly required for a contracted service and only with your consent.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our services
• Respond to inquiries and communicate with you
• Schedule appointments, events, or support sessions
• Send newsletters, updates, and organizational communications (with your consent)
• Personalize website experience and track user engagement
• Fulfill legal obligations or contract requirements
• Enhance program development and community outreach
• Maintain security and prevent fraudulent activities

We do not sell your personal information to third parties.

3. How Your Information Is Protected

We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, misuse, or disclosure.

These measures include:

• Secure servers and encrypted storage
• Restricted internal access
• SSL/TLS website security
• Regular security reviews

While we take appropriate steps to protect your data, no method of transmission or storage is 100% guaranteed.

4. Sharing Your Information

Your information may be shared only under the following limited circumstances:

A. With Your Consent

If you authorize us to share information for a specific service, referral, or partnership.

B. With Trusted Service Providers

Third-party vendors who assist with:

• Website hosting
• Email delivery
• Form processing
• Analytics

These providers are contractually required to protect your information and cannot use it for their own purposes.

C. When Required by Law

We may disclose information in response to:

• Court orders
• Legal processes
• Government or regulatory requirements

D. Contracted Human Services Programs

If WorkWell is contracted by an agency, MCO, or organization, your information may be shared only as required for service delivery and always in accordance with applicable privacy laws.

5. Cookies and Tracking Technologies

We use cookies, pixels, and analytics tools to enhance website performance and understand visitor behavior.

You may disable cookies through your browser settings, though this may affect site functionality.

6. Links to Third-Party Websites

Our website or pop-up materials may contain links to external sites.

We are not responsible for the privacy practices of third-party websites or platforms.

You should review the privacy policies of those sites before interacting with them.

7. Email Communications & Newsletter

If you subscribe to our newsletter or submit your email through any contact form, you consent to receive updates from WorkWell Centers of Louisiana.

You may unsubscribe at any time by clicking “unsubscribe” in any email.

We do not sell or share email lists.

8. Children’s Privacy

Our website and services are not directed toward children under 13.

We do not knowingly collect personal information from children.

If you believe information has been collected from a child, please contact us immediately at legal@workwellcenters.com.

9. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Maintain accurate records

When information is no longer needed, it is securely deleted.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your data
• Opt out of communications
• Limit certain types of processing
• Request a copy of the data we hold about you

To exercise any of these rights, contact us at legal@workwellcenters.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with the updated date.

Continued use of our website or services after changes indicates acceptance of the revised policy.

12. Contact Us

For questions, concerns, or data requests regarding this Privacy Policy, contact:

WorkWell Centers of Louisiana

Email: legal@workwellcenters.com